![]() Or, the chatbot can enable customers of a photography studio to search for and order prints. For example, the chatbot can enable customers to review the take-out menu of restaurant and place an order. Translator Text as a service to easily add multi-lingual support to your bot.īeyond hotel booking, this chatbot could be used in a wide range of commerce settings.QnA Maker to quickly add knowledge to your bot from semi-structured content like an FAQ.Speech API to change how customers interface with your bot. ![]() Other components that could be used to enhance this example scenario include: Application Insights, a feature of Azure Monitor, is an extensible Application Performance Management (APM) service that lets you monitor the performance of applications, such as your chatbot.Azure SQL Database is a fully managed relational cloud database service that provides SQL Server engine compatibility. ![]() Azure Cognitive Services lets you use intelligent algorithms to see, hear, speak, understand, and interpret your user needs through natural methods of communication.Azure Bot Service provides tools to build, test, deploy, and manage intelligent bots.Azure App Service enables you to build and host web applications in the programming language of your choice without managing infrastructure.Azure AD supports a B2C connector allowing you to identify users by their external IDs, such as Google, Facebook, or a Microsoft account. Azure AD is a multitenant cloud-based directory and identity management service.Application Insights gathers runtime telemetry throughout the process to help the DevOps team improve bot performance and usage.After the customer is happy with the results, the bot adds or updates the reservation or booking in a SQL database.Cognitive Services processes the natural language request to understand the customer communication.Interacting with the Bot Service, the customer requests information about hotel availability.Using Azure Active Directory (Azure AD) B2C, the customer is authenticated.The customer accesses the chatbot with a mobile or web app. ![]() The data flows through the scenario as follows: This scenario covers a conversational bot that functions as a concierge for a hotel. The following architecture is for designing a hotel booking bot.ĭownload a Visio file of this architecture. Specifically, this scenario shows a C# chatbot for a hotel to allow customers to check availability and book accommodation through a web or mobile application. This example scenario applies generally to businesses that want to integrate a conversational chatbot into applications. ![]()
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